Live Motion SDK Initialization Issue

Hi,

We have the D-BOX G3 system. We can drive pistons using D-BOX Stimuli Presenter. However, we could not drive the pistons with the sample codes that came with the SDK and the code we wrote ourselves. With D-BOX Stimuli Presenter, the status LED on the KCU turns green. However, we could not turn the LED green otherwise.

When we run D-BOX Stimuli Presenter or "Test Button" under D-BOX Control Panel;
	Status led on the D-BOX turns orange to green and actuators moves by commands.
In our opinion, hardware and mechanical systems works well.

But when we run your sample exe under the LiveMotion SDK it doesn't work. D-BOX Status Led is constantly orange. 
Likewise, our example code runs like that. Therefore, we think that th error is caused by the SDK or we have problem in integration.
When we set "Adaptive Gaming Haptic Output" to Enable D-BOX Status led turns green. 

After that, we run "D-BOX Stimuli Presenter" it doesn't work. The software output is shown below.
---------------------------------------------------------------
Initializing...
Can't Start Motion!
---------------------------------------------------------------
When we set "Adaptive Gaming Haptic Output" to Enable D-BOX Status led turns green.
While Output Enable, we run your samples exe under the LiveMotion SDK it doesn't work again. 
Also after the Initialize function & Open function, we add 
	std::cout << "D-Box Is Initialized: " << std::boolalpha << dbox::LiveMotion::IsInitialized() << "\n";
	std::cout << "D-Box Is Initialized: " << std::boolalpha << dbox::LiveMotion::IsOpened() << "\n";
function. And it returns true.

Hi Erencan,
D-BOX is providing the SDK without charges, however to complete the integration with your system it is necessary to be in touch with our sales department (send an e-mail to Support@d-box.com, and we will redirect your request to our sales department) to analyze specifically your request and determine what do you need and finalize the integration, as the collaboration of a D-BOX haptic designer to build the matching haptic code is necessary, fees can apply.

Thank you for your interest in D-BOX technology.

Hi Fernando,

What’s the point of the SDK being free when the sample codes you gave don’t work? There is also a fee for the product and you have an SDK that you say works compatible with it. But even the codes you gave in the SDK’s document do not work. There is no old version of SDK available. Looking at the version of the SDK, it is seen that the number of compilations is 13289 - if the versioning rules are adhered to. This is obviously an indication that a very healthy code has not been developed.

In the application I need, I just want to move the actuators by giving the pitch - yaw - roll values. Please do whatever you can to help with this.